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All Posts Tagged Tag: ‘customer service’

Home / Tag: customer service

Turning a negative into a double positive 0

Yesterday I was at a Starbucks in Halifax, ordered my venti skinny vanilla latte for the drive home to Cape Breton, and waited, and waited… After 5 or 6 people who ordered after me received their order, I asked if they had forgotten mine. They had. It was fine, I said, I was in no …

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Posted on: 12-25-2010
Posted in: Branding, Marketing Strategy

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